Refund policy

RETURN & REFUND POLICY

At The Goated Jerseys, we want you to be fully satisfied with your purchase. This policy explains how returns work and when refunds are issued.

Return Eligibility — Items must be unused, unwashed, in original condition, and returned with all original packaging and tags within 7 days of delivery.

How to Start a Return — Contact us via WhatsApp or email (hello@thegoatedjerseys.com) with your order number and reason. We'll confirm eligibility and share the return address and instructions. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.

Non-Returnable Items — Customized or personalized jerseys (custom name/number printing) cannot be returned or refunded unless they arrived damaged or defective. Sale items may only be exchanged, not refunded.

Damaged or Incorrect Items — If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost, including return shipping.

Refund Process — Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method. For cash-on-delivery orders, refunds are issued via bank transfer or mobile wallet — our team will coordinate details with you.

Exchanges — Size exchanges are welcome within the same 7-day window, subject to stock availability. Fastest route: return the item and place a new order.

Pre-Orders — Pre-order payments are refundable in full if you cancel before dispatch. Once dispatched, the standard policy above applies.

Contact Us — The Goated Jerseys · Email: hello@thegoatedjerseys.com